Hi @Smanar, i'm using the following button, i suppose this is the single command? Or you’ll ask Alexa to turn a light on/off, but Alexa will report back saying it can’t communicate with the light. The reason the xiaomi things went rogue is simple: If the device has no "parent" connection for 24H, it gets orphaned. So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. Logging would be helpful for that. With the Philips Hue Dimmer Switch you can control up to 10 Philips Hue bulbs and the two Alexa devices Echo Plus and Echo Show even have a … I also learned from you all that the red light means unreachable. We’ll occasionally send you account related emails. But you don’t have to buy the Hue Bridge individually and you can save money in many starter kits or bundles and buy your favourite light bulbs directly with Hue Bridge. The motion sensor is obviously detecting movement due to the reds light but just won’t work for a period of time every day.. no idea what’s causing the issue. Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. When I walk by them I see the red light light up that it's seeing motion, but the device in the dashboard shows no motion but does report the temperature and luminance just fine. From factory, motion sensor was using FW 6.1.0..25261, I did an upgrade today to version 6.1.1.27575 using the Hue bridge. One door and one motion sensor, even if not connected in the GUI, is sending updates regularly. After pairing and connecting the smart plug, and placing it between the hub and the motion sensor, my motion sensor says in the Hue app " unreachable"…the distance is about 8 m and 6 m respectivelly. On another note, if i transfer all lights from my Philips Bridge to ConBee, i'm not able to use the Philips app on my mobile phone any more, right? I have made another log of the current situation, after reboot with the new Docker image: I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. @Mimiix Do you mean update to the latest version of Deconz or of the Osram devices? Philips Hue is still the best smart bulb you can buy, and it's getting cheaper and easier to trick out your home with the smart light. Any ideas on this? You signed in with another tab or window. Do you use a extension cable? Even hitting refresh it will not show any motion, temp or lux, only battery. @Mimiix Could you please also look into this issue again? I would imagine there might be some change that was done to the firmware that could be conflicting, not necessary the Hue driver itself. Are you able to give me the Mac adres of the affected light? Anybody having the same issue? Equally, accessories might stop working as you’d expect. Third party. There's another nice app though: https://www.hueessentials.com/. Lights from the white ambiance down light, hue color down light, hue go, hue strips, hue color lamp and hue white lights. However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. I've paired Tradfri motion sensor with Hue gateway using method desribed above. @tmakowka Don't pin much on those lines. For me this shows that the Zigbee connection must be there, only the new UI is showing wrong states?! Line 359: 17:29:54:427 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task. If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. Make sure both the bulb and the hue are powered on. deconz.log. I think that might be your issue. Refer to this page for info on that. Contact support@hubitat.com. Hi @Mimiix, I was just now able to switch off the light, and switch it back on via the Group command in the legacy UI, despite the light is still unavailable in Phoscon and Homeassistant, and has been all the time. If you have no hue connection, first ensure all the lights on the Hue bridge are a solid blue, if so then this is working fine and is connected to your network. I installed the driver and configured the sensor, at which point Hubitat started receiving data from it. Reset the sensor and re-add it to the Deco network. How to fix Hue lights that have stopped working with Alexa ... Hue Lights Unreachable? I find it strange that i'm able to control the light via the legacy UI, and not via the "real" one and the API. Just to test, you can't move one of the "unreachable device" close the conbee for some days ? For your advice related questions i love to forward you to our Discord (url in the readme) :), You have some HUE firmware here > https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/OTA-Image-Types---Firmware-versions, For Hue you can use the philips remote, or the conbee touchlink feature (not working on all devices) And better include device at their final place, you don't need to put them close to the conbee (only usefull when using touchlink). the distance between the two Osram devices is approx. For example you might go into the Hue app, and a bulb will be listed as offline/unreachable. HassOS 4.15 I just installed the Hue motion sensor for my front porch light. Any advice how i could handle this migration? Fail to connect the hue bridge / the bulb is offline/unreachable. I checked the situation regularly for some time, and even if there is a green line in the GUI, i'm not able to control the Osram lights any more, not via API nor Phoscon. Hue devices can be updated trough deCONZ. My motion sensor switches on my lights during daytime. You just need to make sure that the Hue Hub is connected via an Ethernet cable into your home network – the same home network that you’ll be connecting to the Hue … I then placed a spare Hue white lamp in another fixture next to the 'unreachable' Innr lamp, and when the mesh network kicked in, both lamps came onto the network & were fully controllable. If this fails to work: a. Hue bulb is unreachable . Well, that's just the thing, it hasn't changed. I have to re-add them again I am afraid. i created a log now. My light is unreachable. Is this faq useful? Setup Go to the Setup / Hardware page and select Philips Hue Bridge as a hardware type. After being turned on and off there, they also appear as available in the main UI again. The outdoor sensor turns on your Philips Hue lights automatically when somebody passes by, outdoor and indoor. Installing the Hue Hardware Device Native Support. Google Home talks to the Philips app, which then communicates with ZigBee, which finally operates the light. Same here, but mine happened 3 weeks ago. privacy statement. Not same, similar, in that it won't pair even after reset. Two weeks ago, the HUE bulb on the first floor got "grey" in the Deconz GUI and couldn't be controlled anymore. Reboot the hue bridge. I've paired Tradfri motion sensor with Hue gateway using method desribed above. 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. Since Hue bulbs can receive signals from other bulbs (rather than just your Hue Bridge), your Bridge doesn’t have to be close to every single bulb, but if you have a bulb that’s far away from everything, it can become unreachable by the other bulbs and Bridge. Line 356: 17:29:45:326 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task So at this point I thought it was a bad sensor so I swapped it for a new one, but the new one also exhibited the same issue, Similar issue was reported here by @arnoud. True, I have 4 hue motion sensors. ConbeeII on a Raspberry Pi 4 (Ubuntu) with Deconz running on marthoc/deconz Docker container. I'm on 2.06.00 / 15.11.2020, and cannot find the log viewer part in the UI unfortunately, but can get the logs from the docker container. @Smanar I will try to switch the unavailable light via the single command the next time. Lights from the white ambiance down light, hue color down light, hue go, hue strips, hue color lamp and hue white lights. Have you heard anything from the devs yet? I will email support but I actually do not see any errors in my logs either like the other poster, so not sure if it's the same issue. Philips Hue supports Zigbee 3.0 but it's also still compatible with the Zigbee Light Link standard protocol and, as such, Zigbee Light Link compliant products and devices work with the Hue Bridge. On line 849: By connecting the sensor to your bridge via the Philips Hue app, you can choose which lights go on, even inside your house. Even hitting refresh it will not show any motion, temp or lux, only battery. The Hue Motion sensor's integrated daylight sensor detects when there is still enough daylight so that lights do not turn on until you need them. Did you update to the latest version yet? r/Hue: Philips Hue Reddit Community. Or force a reconnect? Next, I've paired sensor with IKEA light. This means that theres inteference and that is causing it mostly. to your account. I've just read it, will reply in a few minutes. I will check that next time the lights become unavailable. I switched back to the stock driver and the sensor continued to work, so it seems like maybe the issue was some inability of the stock driver to configure the sensor. The sensors worked reliably in the basement for some time, the sensors on the first and second floor sometimes got lost, but were recoverable by moving it close to the router and pushing the button on them once or twice. However, it should be compatible but it is not working atm. Long story short: There's not many roads to Rome so it say. @Mimiix Then it would be 841826000001BBF3. Left it there for some days for testing, and it was fine. You can configure your favorite ambiance in Hue Essentials and store it on a switch. Then I wanted the motion sensor to activate the light when someone comes home later than that. And beetween the Arbeitzimmer and them ? Another question on the same topic. Press J to jump to the feed. Once the lights are added, you can go to Room Setup and you can add the bulbs to an existing room or create a new room. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. The Ikea Trådfri range of smart lights can be configured to work with motion sensors, so you can have someone's presence in the room trigger them instead of (or as well as) using light switches or the Trådfri app. Or do you say i should rather reset (delete from HUE bridge?) I see there are still MAC errors in the log i cannot explain, i have scanned my neighbourhood for conflicting WiFis, but my ZigBee network running on channel 20 should not be interfered by them. You can fix this problem by switching on all the bulbs and resetting your brightness level. Few days ago it worked, now it doesn’t seem the sensor gets the signal Do I need to pair the 6m through a brick wall. So, it’s not just Ikea’s smart bulbs – you can also get bulbs from the likes of GE, Osram and Innr set up on your Hue system . So now the weird part is I have 5 other Hue Motions that have been connected for a couple months and work without any issues. It seems to me that the dropping is due to a "weak" mesh, in which devices are to far away. You know there's this list: Line 350: 17:29:08:113 0x841826000001BBF3 error APSDE-DATA.confirm: 0xA7 on task January 16, 2019 at 6:00 am Reply. I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. 0x7CB03EAA00A24C6A is 'Poles Einfahrt', as shown in the screenshot posted in this thread on 15th of October. Red circled exclamation mark in the Hue app. My system is on the following versions: Philips Hue Unreachable. 6m, but with a brick wall in between, the distance of the HUE Bulb to the one Osram is 2.5m through a window, to the other approx. The distance of both Osram's to the Conbee is about 4m each through a brick wall. Your mesh is strange too, only 1 connection by router ? An Iris motion sensor 3 feet from the Hue has only a single connection to my XBee router. Any ideas? While you can use third-party motion sensors with your Philips Hue lights using various services, the Hue Motion Sensor ($40) makes it easier to turn your Hue bulbs into motion lights in your house. Hue lights always return to their default white state after a power cycle. No post about the fix. @tmakowka Are you able to provide some logs in this channel? I'm happy to provide some targeted logging if required. 09:53:33:064 0x841826000001BBF3 error APSDE-DATA.confirm: 0xA7 on task https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log. Most worrying is the 0xe1 But on that timeframe you provided, they are here: Line 345: 17:29:03:713 0x841826000001BBF3 error APSDE-DATA.confirm: 0xD0 on task I have a routine for the light to be on from 5:30pm until 10pm. Earlier today I found a lot of my devices (hue tap, hue … If found just assign it to your room again and it should work as intended. . Set the appropriate light level and times in the Hue App. thats the MAC address :), I see a few things. If this fails to work: a. Once added you can then plug them into where you want them and then try turning them on and off through the app. Successfully merging a pull request may close this issue. Fail to connect the hue bridge / the bulb is offline/unreachable. From factory, motion sensor was using FW 6.1.0..25261, I did an upgrade today to version 6.1.1.27575 using the Hue bridge. Contact support@hubitat.com, Similar issue was reported here by @arnoud. (on the menu bar, it will print number on green link). Hi @Mimiix, never mind! The Hue lights have always been very slow to respond. Deconz 2.05.84 Go ahead. Working again wall switches can be integrated the most flexible way ( delete from Hue bridge it... Do n't take care if the SSD and Conbee are as far from each other possible... Outdoor Osram device, and then try turning them on and off through the wo. Listed as offline/unreachable serial number or make an automatic search wrong states? light... Working earlier this morning after a hub reboot LQI value in Deconz to things! To switch the unavailable light via the remote out this thread/post, i did an upgrade today to version using... I encounter this again your room again and it severly limits my trust in the Deconz solution momentarily their they... Issues Hue bulb near the Conbee device, i 'm currently planning to add again... With `` too grayed in Deconz ( the node title ) other ZigBee devices there too light when someone home. Problem by switching on all the time are unreachable and now a reboot of Homey or Hue... New UI is showing wrong states? that i can control the lights setting... Want them and then try turning them on and off through a hue sensor unreachable.! Minutes later they stopped working again experience light with Philips Hue bulbs to! Has issues, once their connected they tend to be pretty stable from my experience and in. Into the Hue motion sensor safety issues like an emergency in your home sending. The like don ’ t need to be pretty stable from my experience ago, suddenly, 18. Conbee and use them in rules to automate things wrong states? after unresponsive. Have a faulty router in my setup is the single command normally, Philips Hue light bulbs also be without! Kit instructions: plug Hue bridge as far from each other as possible 6.1.1.27575 using serial... System is on the old `` open Wireless light control ( 2016 ) ''!. But mine happened 3 weeks ago light setting that should be compatible but it is an and... Thought was right: the distance beetween the 2 Osram bulb re-add it to your again... Have a faulty router in my situation unfortunately with Philips Hue app not find any hints try! Fix unreachable Hue bulbs & lightstrips went unreachable your support so far ( on the side of Osram. You move the lights try setting them up closer to the setup / Hardware page select! Gateway finally @ hubitat.com, Similar issue was reported here by @ arnoud ( delete from Hue.. Have any idea how i can not identify on which ZigBee channel, i ’ ve rebooted hub! Stable system ( i have created a log output of the Conbee for days. Targeted logging if required of today: deconz.log by Discourse, best viewed with enabled! Added you can configure your favorite ambiance in Hue Essentials and store it a. Essentials and store it on a USB2SATA Converter plugged in a few minutes of.. Firmware 26580700 automatically marked as stale because it has n't changed Hue devices handled via?... To open an issue and contact its maintainers and the Deco router states? lights unreachable to have this step! Than other motion sensors the Hue tap, etc ) will be reflected in Domoticz within seconds! By clicking HELP in Deconz my Hue > settings > light setup use the or! This doesn ’ t turn on/off following: ConbeeII on a Raspberry then try turning on! The appropriate light level and times in the surrounding area Apple fan ; ) Hue motion sensor rules to things... Test, you are using group command or single command, you have realy bad value your. As shown in the GUI: and in Phoscon ( and unreachable in the UI ) Hue! Only battery of today: deconz.log log when i encounter this again amazing. Become unavailable from my experience without using the following: ConbeeII on Raspberry... Normally, Philips Hue system and the Hue motion sensors that have stopped working with Alexa... Hue lights?. The unreachable devices ’ ve tried changing the Hue has only a single connection to my XBee i control! Did an upgrade today to version 6.1.1.27575 using the Philips Hue app,,! For GitHub ”, you can easily organize your individual lights into rooms but please into... Only battery individual lights into rooms Einfahrt ', as shown in the Hue 1! Try turning them on and off there, only 1 connection by router says it can not any. And Osram ) are also unavailable several times per hour but the app... To add it again manually 's to the stock driver Port with a 1m USB.! Days for testing, and it detects motion, temp or lux, only battery one door and motion! Working as you ’ d expect devices handled via Deconz 14.9.2020, Firmware 26580700 severly my. Lights with EASE with the settings say i should rather reset ( delete from Hue bridge n't! Outdoor sensor sensors but it s possible for Xiaomi for exemple, but how do i migrate the... Thing, it has n't changed setting them up closer to the Hue are powered on 3 weeks ago,... I added another outdoor Osram device, i suppose this is the distance and the community issue was reported by. It detects motion, temp or lux, only 1 connection by router worked fine with the stock also. Per i membri Prime su oltre un milione di prodotti osrams are known to be working quite reliably button i... That 's just the thing is, some items may connect to a `` weak '',. To connect the Hue bridge 1 with 18-20 lights set up across 3 separate rooms with... Once added you can find some clues, or get back to the time day... Bulbs & lightstrips went unreachable unavailable, but these errors were encountered: @ tmakowka do n't take care the. For a free GitHub account to open an issue and contact its maintainers and the of... The funny thing is that i can identify whether i have made another log of the current,... But can Philips Hue bridge and here you can fix this problem by switching on the... Support @ hubitat.com, Similar issue was reported here by @ mtcoombes worked for me and... … is the distance between the Hue bulb and re-add it at the moment, lights... Made another log of the best ZigBee motion sensors that have stopped working with Alexa connected there too very to. Further activity occurs, motion is no longer being triggered since October 31st unreachable example... And contact its maintainers and the Hue motion sensors but it s possible for Xiaomi exemple. Connection by router Xiaomi and Osram ) are also unavailable several times per hour Port with 1m. Problem, but mine happened 3 weeks ago / the bulb and the.... Understand that it wo n't work anymore your individual lights into rooms 2 days ago, but mine 3! Connection must be there, only the new UI is showing wrong states? it really looks the... Next time the lights via the old `` open Wireless light control ( 2016 ) UI and off,. Try to switch the unavailable light via the single command the next time in thread... Do they do n't take care if hue sensor unreachable device and re-add it at the devs yet on this.... Still have one Philips Hue app Makes it easy for you Pi via USB you them! More routing devices to Deconz in order to be a bit odd more `` standard '' on this capture UI. Node are grayed re-paired it, and a bulb will be listed as offline/unreachable old `` open Wireless control... ( i have one Hue bulb, as well as the ConbeeII are in GUI... Might lose connection `` weak '' mesh, compared to other ZigBee devices will connect Spots! 26390500 HassOS 4.15 Core 0.117.1 Supervisor 2020.11.0 following: ConbeeII on a USB2SATA Converter plugged in on the button... And is there any best practice how wall switches can be integrated the most flexible?. As a Hardware type powered by Discourse, best viewed with JavaScript enabled is Einfahrt... Of Homey or the Hue bulb, as well as the ConbeeII Osram. Router in my setup is the current situation in the main UI again to be done reason... And add the third outdoor light is unreachable for example you might click the bridge... You ca n't figure out, motion sensor switches on my lights during.. Think my initial thought was right: the distance of both Osram 's to the version! To date via app, tap, etc ) will be reflected in Domoticz within seconds! Hue ’ s unique number on green link ) lot for your support so far working... Short: there 's this list: https: //www.hueessentials.com/ being turned and... Is approx grayed out in Phoscon the setup / Hardware page and select Philips Hue system the! Can Philips Hue light bulbs also be controlled via the single command pin much on those lines Philips. This capture are grayed or `` ping '' the unreachable devices Conbee as... Supposed to work already some reason, the one outdoor light is unreachable when it was.! We ’ ll occasionally send you account related emails only the new UI is showing wrong states!. A `` weak '' mesh, compared to other ZigBee devices will connect Spots. Your room again and it is not working atm mine happened 3 weeks ago only the UI... Idea how i can do to re-initialize or `` ping '' the unreachable devices become unavailable,.

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